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Refund Policy

At AngelResin, we value our customers and stand by the quality of our products. Our refund policy is designed to ensure transparency while complying with Australian Consumer Law (ACL). Please read the details below regarding eligibility for refunds, timeframes, and conditions.

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1. Refund Eligibility

We offer refunds under the following conditions:

  • The item is faulty, damaged, or significantly different from what was described.

  • The item does not function as advertised.

  • The item was incorrectly sent due to our error.
     

Refunds are not provided for:

  • Change of mind purchases.

  • Items damaged due to misuse, neglect, or improper care.

  • Custom or made-to-order items unless they are defective.
     

As per Australian Consumer Law, customers are entitled to a replacement, repair, or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

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2. Timeframe for Requesting a Refund

  • Customers must submit a refund request within 30 days of receiving the item.

  • Requests made after this period may not be eligible for a refund unless covered under ACL.

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3. Refund Process

To request a refund, please contact us with the following details:

  • Order number

  • Proof of purchase

  • Description and photos of the issue (if applicable)
     

Once your request is received, we will review it and notify you of the next steps. If approved, your refund will be processed within 60 business days to your original payment method.

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4. Partial Refunds

  • In some cases, we may offer a partial refund if the item is returned in a used or damaged condition (not due to a fault of our own).

  • If an item is returned without its original packaging or missing accessories, a restocking fee may apply.

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5. Return Shipping

  • If your refund request is approved, we may provide a prepaid return label or reimburse reasonable shipping costs if the return is due to our error.

  • For change-of-mind returns (if applicable), customers are responsible for return shipping costs.

  • Items must be securely packaged to avoid further damage in transit.

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6. Exceptions & Special Circumstances

  • If an item is lost in transit or not delivered, please contact us for assistance.

  • If an item arrives damaged due to shipping, we may request photographic evidence before processing a claim.

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7. Changes & Updates to Refund Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website and take effect immediately.

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8. Contact Us

For refund inquiries or further assistance, please contact us.

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We appreciate your support and are committed to ensuring a positive shopping experience.

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